Terms of use

This agreement

These terms are an agreement between you and Propoa Pte. Ltd. (UEN 202635624D), a company incorporated in Singapore, about your use of Propoa - the mobile app, the website, and everything we serve through them.

You accept them by creating an account. If you are not willing to, don't create one; if you already have one, you can close it at any time from More in the app or Settings on the web.

How we handle personal data is not in this document. That is the privacy policy, and it forms part of these terms. Refunds and cancellations have their own published policy, which you accept separately when you subscribe, and the referral programme has its own terms as well - they govern anything to do with referral credit.

Together, those documents are the entire agreement between us about the app. In accepting them you confirm you are not relying on anything said outside them - a marketing page, a conversation, a reply on the feedback board. If something matters enough to rely on, it belongs in these documents; tell us and we will either put it in or tell you plainly that we won't. None of this excludes liability for fraud.

Who can use it

Propoa is sold to salespersons registered with the Council for Estate Agencies, and to nobody else. It is not a consumer app, and it is not for members of the public researching their own property.

So we ask for your CEA registration number, the agency on it, its expiry date, and a copy of the registration itself, and a person on our side checks it before the app unlocks. You must tell us if your registration lapses, is suspended, or is revoked.

If your registration lapses, your account becomes read-only rather than closed. Everything you have entered stays here to read and export, and nothing is deleted - but you cannot add or change records, because estate agency work without a current registration is an offence under the Estate Agents Act and we will not be the tool it is done with. Read-only is deliberate on our side too: when a registration lapses your agency has to reassign your active client agreements and pending transactions to a registered salesperson, and you cannot hand over what you cannot read. Re-verify a current registration and full access returns. A suspended or revoked registration is a different matter, and we may close the account.

You must be at least 18. One account is one person: don't share your sign-in with anyone, including colleagues at the same agency, and keep it secure. Anything done through your account is treated as done by you.

What this is not: no advice, and no guarantees about the numbers

Propoa is a tool for organising your own work. Nothing in it is financial, legal, tax, valuation or investment advice, and using it does not create a professional relationship of any kind between you and us.

The app calculates and estimates a great deal, from data you enter and from public data sets. Every one of those figures is an estimate produced by a formula, not a determination by a qualified professional. In particular:

• Seller's Stamp Duty, Minimum Occupation Period and other timing calculations are worked out from the dates you or the public data provide. A wrong or missing date produces a confident, wrong answer.
• Valuations, comparable market analyses, block turnover and lease-decay figures are derived from past transactions. They are not a valuation for any regulatory, lending or CEA purpose, and they say nothing about what a specific unit will fetch.
• Commission, take-home, tax set-aside, MediSave and CPF figures are indicative. MediSave rates in particular are entered by us from CPF's published tables and can fall behind a change; IRAS and CPF are the authority on what you actually owe, not this app.
• Route plans, travel times and fuel or transport savings are estimates from third-party routing data, not a promise about any journey.
• Reminders - birthdays, festive dates, follow-ups, MOP and lease milestones - are a convenience. Delivery depends on your device, your network and your notification settings, and you should not rely on them alone for anything with a deadline attached.

Check before you act, and before you repeat it

You are the licensed professional in this relationship. Before you rely on a figure from this app - and certainly before you pass one to a client, a bank, a lawyer or anyone else - check it against the authoritative source: IRAS, CPF, HDB, URA, the Singapore Land Authority, CEA, or your own agency's compliance team.

Your duties as a CEA salesperson are yours, and this app does not discharge any of them. That includes the Estate Agents Act and its regulations, the CEA Code of Ethics and Professional Client Care, your agency's own policies, and every disclosure and record-keeping obligation you are under.

Your clients' data is your responsibility

Everything you record about your clients is your book of business, collected under the consent your clients gave you. We hold it for you and act on your instructions.

By putting it in, you confirm that you are entitled to - that you have the consent or other lawful basis the PDPA requires, that you are keeping to your own Do Not Call obligations under it, and that you will honour a client who withdraws consent or asks to see or correct what you hold.

The app helps you send messages, but it does not send them for you: WhatsApp templates, calls and emails go out from your own device under your own name. Whether a message is marketing, whether that client is on the DNC register, and whether the Spam Control Act applies to it are your calls to make before you press send.

If client data you put into the app, or a message you sent through it, brings a claim against us, the section below called "If your use of the app causes a claim against us" applies to it.

AI features

The app can turn a message you paste in - typically a WhatsApp enquiry - into a filled-in client form, so you don't retype it. It is a drafting aid and it makes mistakes, including confident ones.

Read what it produces before you save it. You are responsible for what ends up in your records, and for deciding whether the consent you hold from your client covers sending their message to an overseas processor at all. The privacy policy explains where that text goes. Nothing you paste in is used to train any model.

Fair use applies: AI extraction has a daily limit per plan, and we can adjust those limits or the underlying provider as costs and capacity change.

Public and third-party data

Property, address, school, transaction and news content in the app comes from third parties - among them OneMap and data.gov.sg, HDB and URA data sets, and the property news publications whose feeds we display. It is provided to you as it reaches us.

We don't own it, we can't guarantee it is accurate, current or complete, and we may lose access to any of it at short notice. Where a provider attaches conditions to its data - attribution, or limits on redistribution - those conditions pass to you, and you must not extract, republish or resell that data out of the app in breach of them.

Links out to portals, mapping and other sites are for convenience. What happens on those sites is between you and them.

Subscriptions, trials and payment

• New accounts get a 14-day free trial at the Pro level. It starts when we approve your CEA registration rather than when you sign up, so the time we take over that check does not come out of your trial. No payment is needed to start it, and it ends on its own - when it does, the account drops to whatever plan you have chosen and paid for, and the features above that plan stop working. Nothing is deleted.
• Plans, prices and what each one includes are on the pricing page, which forms part of these terms. Prices are in Singapore dollars.
• Payments are processed by HitPay, our payment provider. Card details go to them, not to us. Their own terms apply to the payment itself, and a payment is only made when they confirm it.
• A subscription renews automatically each month or each year, on the cycle you picked, until you cancel it. Cancelling stops the next renewal; it does not shorten the period you have already paid for, and you keep your plan's features until that period ends.
• We don't refund part-used periods. The refund policy is published in full, forms part of these terms, and sets out the cases where we do refund - among them our own billing mistakes. You accept it when you subscribe. Nothing in either document limits the rights you have under the Consumer Protection (Fair Trading) Act or any other law we can't contract out of.
• If a payment fails we may retry it, and we may suspend the paid features until it goes through. Your data stays where it is during a suspension.
• Fees are payable in full, without set-off or deduction. If you think a charge is wrong, tell us - our own billing mistakes are exactly what the refund policy is for.
• If you dispute a legitimate charge with your card issuer instead of with us, we may suspend the account until the dispute is resolved, and the amount stays owed. Raising it with us first costs nothing and is faster.
• We can change prices. Existing subscribers get at least 30 days' notice by email or in the app before a change takes effect on their renewal, and cancelling before then is always an option.
• Prices are exclusive of GST unless stated otherwise on the pricing page. If we become GST-registered we will charge it as the law requires and show it on your invoice.
• Referral credit is governed by the referral programme terms. It has no cash value and is never paid out.

Your content, and getting it back

Your client records, notes, documents and everything else you put in remain yours. We do not claim ownership of any of it.

You give us only the permission we need to run the service for you: to store it, back it up, process it, and show it back to you across your devices. That permission ends when the data is deleted.

Settings has a one-click export of everything in your account as a single file, available whenever your account is open, including while a payment is overdue. It is yours and it moves with you if you change agency. Export before you close your account - once deletion completes we cannot recover anything.

The software itself, the interface, and everything we have written or generated for the app stay ours. You get a personal, non-transferable right to use it while your subscription is current, and nothing more.

We back the service up so we can restore the service after a failure. Those backups are not an archive for you: the export is. Your record-keeping duties as a salesperson - CEA's, your agency's - are met by copies you hold, not by rows in our database, so export periodically and keep what your obligations require you to keep.

Ideas are different from records. If you suggest a feature or an improvement - on the feedback board or anywhere else - we can use it without payment, credit or any obligation of confidence. This paragraph is about suggestions; it never touches your client data.

What you must not do

• Share your account, or resell, sublicense or otherwise give someone else access to the app.
• Use it for anyone's book of business other than your own, or for any purpose other than your work as a licensed salesperson.
• Scrape, bulk-download or systematically extract data from the app, or build a competing product out of what you take from it.
• Reverse engineer, decompile or work around any technical limit or feature gate, or automate the app in a way that puts unreasonable load on it.
• Upload anything unlawful, or anything you don't have the right to hold, and don't use the app to send messages that break the Spam Control Act or the Do Not Call provisions of the PDPA.
• Probe, scan or interfere with our infrastructure, or attempt to reach another agent's data.
• Use the feedback board to post anyone's personal data, or anything defamatory or abusive.
• Use the Propoa name or logo in a way that suggests we endorse you, your agency or a listing. You can tell people you use the app; you cannot market with our brand without our written consent.

Availability and changes to the service

We work to keep the service running and to keep your data safe, but we don't promise it will be uninterrupted or fault-free, and there is no uptime guarantee here. It depends on providers we don't control, and it needs maintenance.

The product will change. We add features, we improve them, and occasionally we remove one that isn't working. If we remove something material that your plan is sold on, we will tell you in the app beforehand, and you can cancel if it no longer suits you.

Some things are labelled as new or in testing. Those are exactly as reliable as that label suggests.

Suspending or closing an account

You can close your account at any time, from More in the app or Settings on the web.

Closing is scheduled rather than instant: the account is kept for 30 days after you ask, and signing in during that time calls it off. After that the deletion is carried out and everything in the account goes - clients, viewings, deals, documents and your sign-in. It cannot be undone, and we cannot get it back for you afterwards.

We can suspend or close an account if these terms are breached, if a subscription goes unpaid, if a CEA registration lapses or is withdrawn, if the account is being used for something fraudulent or unlawful, if we are required to by law, or if suspending it is the only reasonable way to protect the service or other agents during a security incident. Except where the breach is serious or we have no choice, we will tell you first and give you a chance to put it right.

If we close your account for a reason that is not your breach, we will refund the unused part of anything you have paid in advance.

However an account ends - closed by you, closed by us, or deleted after the grace period - the ending is not retroactive. Fees already due stay due, and the parts of these terms that are meant to outlast an account keep their force: the limits on our liability, the section on claims caused by your use, and the governing-law clause at the end.

Limits on our liability

Some limits have to be said plainly, so here they are.

Except where the law does not allow it, the service is provided as it is, without warranties of any kind - including any implied warranty that it is fit for a particular purpose, or that the data or calculations in it are accurate.

That includes everything the AI features produce. The AI features section is blunt about it: extraction makes mistakes, including confident ones, and you must read what it produces before you save it. A loss that comes from saving, acting on or repeating AI output you did not check is not one we are liable for.

We are not liable for lost commission, lost clients, lost profits, lost business or lost opportunity, for loss of data caused by something outside our control, or for indirect or consequential loss of any kind, however it arises.

Where we are liable, our total liability to you for everything arising out of or connected with these terms in any 12-month period is limited to the greater of the subscription fees you paid us in that period and S$500.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded - including for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or under the Consumer Protection (Fair Trading) Act.

If your use of the app causes a claim against us

If someone brings a claim against us because of how you used the app - client data you had no right to hold, a message you sent through it, content you uploaded, or a breach of these terms or of the law - you agree to cover the reasonable costs, damages and legal fees we incur in dealing with it.

This does not apply to anything caused by our own breach of these terms or of the privacy policy, and it is in proportion: to the extent we contributed to the loss, your share shrinks accordingly.

Both of us must take reasonable steps to limit a loss before asking the other to cover it.

This section survives the closing of your account.

Events outside anyone's control

Neither you nor we are in breach of these terms for failing to do something - other than pay money already owed - where the failure is caused by an event genuinely outside that party's reasonable control: natural disasters, epidemics, war or terrorism, riots, strikes, failures of power, telecommunications or the cloud providers the service runs on, or a change in law. The affected obligation is suspended for as long as the event lasts, and everything unaffected keeps running.

If such an event keeps the service unusable for more than 30 days in a row, you can cancel and we will refund the unused part of anything you have paid in advance.

App stores

If you installed the app from Google Play or the Apple App Store, that store's own terms apply to the download alongside these terms.

This agreement is between you and us. The store is not a party to it, is not responsible for the app or for support, and has no obligation to you in respect of it. Where the app is obtained from the Apple App Store, Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

You confirm that you are not located in a country subject to a Singapore or United States embargo, and that you are not on any restricted-parties list that would prevent you from using the app.

Changes to these terms

We will update this page when the product or the law changes, and the effective date at the top moves with it. Where a change materially affects your rights or what you pay, we will give you at least 30 days' notice in the app or by email, and you can close your account before it takes effect if you would rather not accept it. Continuing to use Propoa after that means you accept the new terms.

This version took effect on 17 August 2026.

If something goes wrong

Write to us first, at support@propoagroup.co. Most things are a misunderstanding or a bug, and both are quicker to fix by email than any other way.

That first message is a requirement, not a suggestion, and it binds both of us equally: before either side starts court proceedings, the complaining side must set out the issue in writing and give the other 30 days to resolve it, and if that fails, both sides must attempt mediation in Singapore - at the Singapore Mediation Centre, or with another mediator we both agree on - before filing anything. The one exception is urgent relief that only a court can give.

To the extent the law allows, any claim arising out of or in connection with these terms - by either side - must be started within 12 months of when the side bringing it knew, or reasonably should have known, of the facts giving rise to it. After that it is waived.

These terms are governed by the laws of Singapore, and the courts of Singapore have exclusive jurisdiction over any dispute arising out of them.

If any part of these terms turns out to be unenforceable, the rest still stands. If we don't enforce something straight away, we haven't given up the right to enforce it later. Nobody other than you and us can enforce these terms, except as stated under App stores above.

Formal notices from us go to the email address on your account, and count as given when sent there - keep it current and monitored. Formal notices to us go to the support address above.

This agreement is personal to you: your account and your rights under it cannot be transferred to anyone else. We may transfer this agreement to a successor to our business - in a sale, merger or restructuring - and will tell you if we do; your right to close your account and take your export is unaffected.

Contact us

Propoa Pte. Ltd. (UEN 202635624D), Singapore. General, billing and account queries: support@propoagroup.co. Personal data queries: privacy@propoagroup.co.

Common questions