Support
Write to support@propoagroup.co and a person will read it. The sections below say what to include so we can help on the first reply rather than the third.
You cannot get past CEA verification
Propoa is only for salespersons registered with the Council for Estate Agencies, so every account is checked against the CEA public register before the app unlocks. A person does that check, so it is not instant.
If you have been waiting longer than feels reasonable, or the check came back and you think it is wrong, write to support@propoagroup.co with your full name as it appears on the CEA register and your CEA registration number. Those two things are usually enough to resolve it without any further back and forth.
Billing, refunds and cancelling
All of it goes to support@propoagroup.co. Include the email address on the account and, for a payment question, the date and amount.
Refund requests get a decision within 5 business days. What qualifies, and how long the money then takes to arrive, is set out in the refund policy.
Your data
Two of the things people write in about you can do yourself, faster than we can do them for you. Your whole account exports as a single file from Settings, and you can delete your account from inside the app or from this page.
For anything else about personal data - a question, a correction, a complaint, or a request to see what we hold - write to privacy@propoagroup.co, which reaches the person responsible for data protection here. We aim to respond within 30 days, as set out in the privacy policy.
Something is broken
Tell us what you were doing, what you expected, and what happened instead. If it was on a phone, the make and model helps more than you would think - a layout bug is often specific to one screen size.
There is also a feedback board inside the app, under More, which is the better place for a feature request than an email. Requests there are visible to us as a list rather than buried in a mailbox.
Propoa needs a connection to work. There is no offline mode, and anything typed without signal is not saved for later - so if a screen is empty or a save failed, check your connection before writing in.